Many people choose a vacation rental over a hotel for the personalized, unique and familiar experience it provides. If you are a rental homeowner and want to have a successful business, there is something you need to strive to exceed – hospitality.
Hospitality has to do not only with providing the essential services (such as accommodation and food), but also with how you receive your guests, how attentive you are to their needs, how available you are to help them, and how you do your best to make sure they have a great experience at your property.
Good hospitality makes your property stand out above others.
Excellent hospitality is, undoubtedly, essential for success. Especially nowadays, there are more and more vacation rentals. To stand out from the crowd, you need to go beyond providing good service to your guests. The truth is that your guests already expect good service, so you need to do your best try to surprise them in a positive way.
Try to find out a little more about who you will receive:
- Do they come with young children? Have some games and coloring books available.
- Are they celebrating a special occasion? Offer them a bottle of wine.
- Are they arriving late at your property? Make sure there’s a bottle of water and something to eat.
- Want to introduce them to your wonderful region? Prepare a welcome basket with local produce.
Good hospitality will earn you loyal guests.
Providing great service and excellent hospitality should be your top priority. Your guests are not just paying for a simple stay when booking your rental. They are also paying for a service and an experience, so don’t be content to live up to their expectations, focus on exceeding them.
Strive to ensure your guests have a positive and memorable experience. Try to get to know them and understand their needs, memorize their names, understand how you can provide them with a great stay.
Good hospitality helps your business grow.
If you focus on ensuring excellent hospitality, your business will grow.
Make sure everyone who works with you is proactive, polite and welcoming. Focus on providing a pleasant and remarkable experience. Be mindful of your guests’ needs and be available to help. Be flexible and open to suggestions. Feedback from your guests is very useful for improving and growing.
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