To be a successful host, it is not enough to get bookings. Your performance before, during, and even after the stay is important to your success. If you want to know how to be a good vacation rental host and win more positive reviews from your guests, Warmrental shares some tips with you.
It is better to delight than to disappoint. This should be your philosophy as a host. Of course, it is important to describe your property in an attractive way to win new bookings but be honest and avoid creating false expectations as this can lead to a bad review. If, on the other hand, you manage to surprise, delight, and exceed your guests’ expectations, they will be more motivated to leave a positive review.
Good communication is key.
Good communication is key to your success as a vacation rental host. First of all, it is important to be available to answer questions from those who show interest in your property. If it takes you too long to answer, they might move on to the next one and you will lose that potential booking. Then, when you receive your guests, welcome them, wish them a good stay, and tell them you are available if necessary.
Inform your guests about everything.
Before your guests arrive, send them an email with the check-in information and clear directions on how to get to the property. It is also important to include instructions on how to use the equipment or even recommendations on what to do in the area – you can create a book with all this information and leave it at the property so that guests can consult whenever necessary.
Be flexible with check-in and check-out times.
Are your new guests a bit late to check-in? Is check-out set for 11 AM but your guests asked you if they could leave later and there are no other guests arriving that day? Be understanding and flexible when possible.
More is less.
Create an inviting and comfortable space for your guests. Choose pieces that tell a story or represent the region where your property is located to create a unique space with personality. But remember, less is more. Avoid using too many decorative pieces or personal items. Leave free space for your guests. You must make them feel at home instead of making them feel that they are breaking into someone’s home.
Strive for impeccable cleaning.
This is one of the most important keys to your success as a host. Make a good impression by maintaining impeccable cleanliness. And don’t forget to pay attention to details, they make a big difference.
Anticipate your guests’ needs.
Something that can make you stand out as a host is knowing how to anticipate the needs of your guests. In addition to including utensils for all guests, leave some basic ingredients in the kitchen, such as salt, sugar, and oil, as well as some personal hygiene products in the bathroom, such as shower gel and shampoo. Is your property close to the beach? Have an umbrella available to your guests.
Be a good problem solver.
The way you deal with a problem during the stay will influence the type of review you receive. Be professional, apologize, and try to fix the issue as soon as possible. Doing so can turn a problem into a positive review from your guests, praising the way you handled something unexpected in a professional and effective way.
Ask for feedback.
At the end of the stay, ask your guests for feedback. Be open to suggestions and constructive criticism so that you know how you can improve your short-term rental.