What You Need To Know For Hosting Guests In Your Vacation Rental In Portugal | COVID-19

What You Need To Know To Host Foreign Tourists In Your Vacation Rental In Portugal | COVID-19 | Vacation Rental Owner | Airbnb Host | Warmrental

As a vacation rental owner, you certainly have several doubts and uncertainties after the announcement of the new measures to control the pandemic in Portugal announced on July 8th. Warmrental is here to help you. We have created a guide with tips, useful information, and rules for hosting guests in your vacation rental, not only for you to know but also to share with your guests whenever necessary.

See also: How To Be A Good Vacation Rental Host

What You Need To Know For Hosting Guests In Your Vacation Rental In Portugal | COVID-19

Should I require the EU digital certificate or negative test at check-in?

Yes. All vacation rentals across the mainland, regardless of the risk level of each municipality, must require their guests to present the EU digital certificate or a negative test at check-in.

According to current regulations, four types of tests are allowed:

  • PCR test, performed within 72 hours prior to presentation;
  • Antigen test with a laboratory report, performed within 48 hours prior to presentation;
  • Quick antigen test in the self-test modality, carried out within 24 hours prior to its presentation in the presence of a health or pharmaceutical professional who certifies that it has been carried out and its result;
  • Quick antigen test in the self-test modality, carried out at the moment, at the door of the vacation rental, under verification by the host.

How can I validate the digital certificates?

Your guests must request the digital certificate on their country’s online platform. To read and validate the certificates issued by the member countries of the European Union, the vacation rental owner must use the Passe Covid App, as indicated by the Portuguese Health System.

Is it possible to fly to Portugal? What are the requirements?

Only passengers who present proof of a negative COVID-19 RT-PCR test (quick tests are not accepted), carried out within 72 hours prior to departure time, may depart for Portugal.

Those traveling to Portugal must also complete the Passenger Locator Card, after check-in and before boarding, on the Portugal Clean & Safe platform.

How can I prepare my vacation rental?

Following the measures already adopted in 2020, we remind you that you must:

  • Create a contingency plan and have at your disposal a basic hygiene kit with alcohol-based disinfectant, surgical masks, disposable gloves, paper towels, and a thermometer.
  • Place dispensers of alcohol-based antiseptic solution or alcohol-based solution near the entrance to your Airbnb, for use at check-in and during your stay.
  • Place the following educational materials in your holiday rental, at least in English:
    • Leaflet with symptoms to be taken into account, the SNS24 number, and contact information of the vacation rental owner;
    • Leaflet with illustration for efficient hand washing.
    • These materials are available on the Directorate-General of Health website and you can place them in a frame on the wall, on a surface, or in your property’s welcome book.

See also: Why You Need A Vacation Rental Welcome Book

What are the preventive guidelines to have at check-in?

Above all, you must come across as a responsible host, whom they can trust and count on for support if needed. When traveling, they intend to rest during their holiday and need to feel welcome and safe while they are staying at your vacation rental.

We remind you that you should:

  • Always welcome your guests with your mask correctly on.
  • Avoid physical contact with your guests. To avoid the traditional handshake, you can keep your hands busy on arrival or greet them verbally as soon as you see them. If it is not possible to avoid contact, you should avoid bringing your hands to your mouth, nose, and eyes and disinfect discreetly them as soon as possible.
  • As usual, all foreign guests must complete the mandatory SEF paperwork to make it easier to identify people at risk of infection, as well as their close contacts.

See also: What is Self Check-In? How To Simplify The Check-In Process At Your Short-Term Rental

What Portuguese COVID-19 rules can I remind my foreign guests?

For our safety, it is important to continue to ensure compliance with the rules. When you host foreign guests, you can inform them – on your own initiative or if asked by them during their stay – about the rules in force in Portugal, which they may not be aware of.

  • It is mandatory the use of a mask by people aged 10 years or more for access, circulation, or stays in closed public spaces; in open public spaces, the use of a mask is mandatory whenever it is not possible to guarantee social distancing.
  • The consumption of alcoholic beverages in public outdoor spaces is prohibited, except on the terraces of catering establishments.
  • Food and beverage establishments close at 22:30.
  • An EU digital certificate or negative test is required for access to restaurants for indoor dining service on Fridays from 7 pm and on Saturdays, Sundays, and holidays throughout the day in high or very high-risk municipalities.
  • Commercial establishments close at 21:00 on weekdays and at 19:00 on weekends and public holidays.
  • In case of symptoms or suspected infection, guests should not go to a hospital but instead, call the SNS24 helpline (808 24 24 24). Inform them that there is a national health care service available to everyone, if necessary. You can also give them your contact information, letting them know that you are available to help them.

You can also include these rules in your welcome book.

Where can I test for COVID 19 in Portugal?

This will probably be one of the questions that you will receive the most from foreign tourists who need to test for COVID-19 to return to their country of origin.

You can assist your guests by informing them of the COVID-19 Test Centres in Portugal closest to your vacation rental. To have access to this information, just visit Directorate-General of Health‘s website and fill out the form. In the “Tipo” field, select “Posto de Colheita COVID 19”. Then, choose the district (“Distrito”) and municipality (“Concelho”) where the rental is located to have access to the nearest COVID 19 test stations in Portugal, from Porto to Lisbon to the Algarve.

It is also possible to perform an RT-PCR test at Lisbon and Porto airports and an antigen test at Lisbon, Porto, Faro, and Madeira airports. Currently, quick antigen tests for self-test modality can also be purchased in pharmacies.

The results of the RT-PCR tests are usually shared between 24 and 48 hours, but you should ask the lab for a more correct timeframe. It is also possible to request urgently, if necessary.

See also: 4 Tips On How To Ensure Positive Reviews From Your Vacation Rental Guests

Please, note that there are constant updates to preventive measures as the epidemiological situation in Portugal evolves, and these may also vary from municipality to municipality. You should consult the website of the Directorate-General of Health or for the most up-to-date information.

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