Vacation rental reviews are increasingly important when booking. A positive review can encourage a new booking, while negative feedback can make potential guests opt for another property. By providing an experience that meets or exceeds your guests’ expectations, it will motivate them to review your property in a positive way and, thus, get more and more bookings. Warmrental shares 4 tips on how to ensure positive reviews from your vacation rental guests.
See also: How To Deal With Bad Guests Reviews
4 Tips On How To Ensure Positive Reviews From Your Vacation Rental Guests
Be a host always available.
It’s important to be available to respond quickly and effectively to your guests’ questions and requests, before, during, and after their stay. Keep in mind that the way you deal with problems can also be decisive for your guests’ reviews – if they see that you have dealt with the situation in a positive and effective way, they can give you a good rating acknowledging that.
Ensure impeccable cleaning.
The most important tip for guaranteeing positive reviews has to do with cleanliness. More than ever, it is essential to ensure that your vacation rental is clean and tidy before hosting your guests. Pay attention to details and ensure that all equipment is working correctly. Remember, first impressions are the most lasting.
Surprise with small gestures.
Impress your guests with small gestures to show that you are a dedicated host in providing them with a great experience at your property:
- offer small toiletries and toilet paper for the first few days;
- have basic ingredients such as sugar, salt, and pepper available in the kitchen;
- provide extra towels, sheets, and pillows;
- offer a water bottle on arrival.
- make a good impression with local produce or a homemade treat.
Request feedback to your guests.
After their stay, thank your guests for choosing your vacation rental and ask for a review. Tell them how important their feedback is, not only for you but also for future guests. Often your guests don’t write a review simply because they forget, so you can kindly remind them at check-out or a few days after their stay.