Terms and Conditions
2. “Users” of the Warmrental.com platform are legal or natural persons who use the services of Warmrental to process their service requests. They are often referred to herein as “Users” or “User”.
3. All Users are obliged to comply with the Terms and Conditions published on this platform in order to correctly process their service requests.
4. By processing their requests on this platform or through one of Warmrental’s partner websites, Users acknowledge and accept these Terms and Conditions.
5. Warmrental reserves the right to modify or amend these Terms and Conditions whenever required for legal, operational or commercial reasons. Any amendments shall only become binding upon Users after notification. Warmrental may notify Users by email of any amendments. If the User does not cancel their account or services within seven (7) days after such notification, the amended Terms and Conditions shall be deemed accepted.
6. The platform is an online marketplace that enables Users to rent apartments, houses, villas, rooms or other accommodation ("Rentals").
7. Warmrental.com enables Users to contact each other and conclude rental agreements. Warmrental does not own, lease or provide accommodation itself and acts solely as an intermediary platform.
8. Rental agreements are concluded exclusively between the Users. Users offering accommodation are referred to as "Owners" and Users booking accommodation are referred to as "Travelers". Warmrental acts solely as an intermediary representing the Owners during the booking process.
9. Warmrental does not verify the accuracy, legality or regulatory compliance of the Rentals or Owners. Travelers and Owners are solely responsible for fulfilling their contractual obligations. Any disputes shall be resolved directly between Travelers and Owners. Warmrental's role is limited to facilitating contact between the parties.
10. Warmrental is not responsible for content published by Owners, which does not necessarily reflect the views of Warmrental. Owners may publish additional terms and conditions applicable to their properties, provided these are disclosed in the property listing and do not conflict with Warmrental's Terms and Conditions.
11. Owners and Travelers are responsible for complying with all applicable laws, including municipal regulations, licensing requirements and local accommodation legislation.
12. Registration on Warmrental.com is free of charge and requires acceptance of these Terms and Conditions. Confirmation is made by email and IP address data may be stored for security purposes.
13. Registration is permitted only to natural persons with legal capacity and duly incorporated legal entities. Registration on behalf of a legal entity must be completed by a person legally authorised to represent it.
14. Users shall provide complete, accurate and up-to-date personal information, including legal name, email address, postal address (PO Boxes are not accepted) and company details where applicable. Users shall choose their own username and password.
15. Users are solely responsible for all content published on Warmrental.com and undertake not to publish unlawful, misleading or infringing content.
16. Owners are solely responsible for the Rentals advertised on Warmrental.com.
17. All information provided by Owners shall be accurate, complete and kept up to date.
18. A General Cancellation and No-Show Policy applies to all reservations. The applicable cancellation conditions distinguish between Short-Term Bookings (less than 28 nights) and Mid-Term Bookings (28 nights or more), as published on Warmrental.com and forming an integral part of these Terms and Conditions.
19. Users are responsible for keeping their account information accurate and complete. User accounts are personal and non-transferable.
20. Users are liable for all actions carried out through their accounts.
21. If a User believes that their account has been compromised or accessed without authorisation, Warmrental shall be notified immediately so that appropriate measures may be taken.
22. Warmrental accepts no responsibility for the accuracy or completeness of information provided by Users.
23. Users may not alter or interfere with approved content without Warmrental's prior written consent. Any additional terms and conditions proposed by Owners must receive prior approval from Warmrental.
24. Users shall not use Warmrental.com to send unsolicited communications or use personal data of other Users without consent.
25. Users are responsible for maintaining their own records relating to bookings and transactions. Warmrental is not obliged to archive or make such records available.
26. Warmrental reserves the right to suspend or terminate User accounts, remove content and take legal action where necessary to protect the platform or enforce these Terms and Conditions.
28. When Users provide written or multimedia content to Warmrental, they represent and warrant that they own all necessary rights to such content and grant Warmrental the right to use, reproduce and publish that content on Warmrental.com and associated promotional channels. Users remain solely responsible for ensuring that such content complies with applicable laws and does not infringe any third-party rights.
29. Users are not allowed to publish any content that is unlawful, defamatory, discriminatory, pornographic, violent or otherwise offensive.
30. Users have no permanent right to use Warmrental.com. Warmrental reserves the right to suspend or terminate User accounts and remove content whenever necessary to ensure the proper operation of the platform.
31. When Owners list their Rentals on Warmrental.com, they ensure:
a) The property description, images and related content do not violate any applicable laws, agreements or third-party rights. Property calendars shall be kept fully updated and, where applicable, Instant Booking shall remain available.
b) Owners comply with all applicable laws and regulations, including licensing requirements, local tax obligations and any other legal requirements relating to their Rentals.
Booking and Payment
32. For Short-Term Bookings (less than 28 nights), the full reservation amount (100%) shall be paid by the Traveler at the time of booking through the payment methods made available by Warmrental. Private payment information is processed securely by the payment provider and is not stored by Warmrental.
In the case of Mid-Term Bookings (28 nights or more), the reservation payment corresponds to one month's rent (referring to the last full month of the stay).
The applicable Warmrental processing fee shall be deducted according to the commercial agreement established with the Owner.
Any amount paid for the reservation activates the Cancellation Policy applicable on the booking date.
33. Upon confirmation of the booking, Travelers will receive an email containing the address of the selected Rental and the Owner's contact details.
34. For Short-Term Bookings, no further accommodation payment shall be due upon check-in unless expressly stated in the booking confirmation. Travelers remain responsible for paying any applicable security deposit, tourist taxes and optional services.
In the case of Mid-Term Bookings (28 nights or more), the Traveler shall continue to pay the remaining rent directly to the Owner on a monthly basis (until the first day of each following month), as previously agreed.
Warmrental is not responsible for collecting any amounts payable upon check-in but may assist in this process if requested.
35. The Security Deposit is refunded after check-out and proper property inspection, which may take up to seven (7) business days. The Security Deposit may be retained if the property rules have not been respected, damage has occurred during the stay, or the property requires extraordinary cleaning or laundry services. The Owner shall determine any amount to be retained. In the event of a dispute regarding the Security Deposit, Warmrental may intervene as an intermediary between the parties and shall make the final determination. The Security Deposit may also be retained where extraordinary reservation management actions arise, including payment disputes, chargebacks or claims for which the Traveler is found responsible.
36. Warmrental reserves the right to amend reservation conditions where the original booking conditions cannot be fulfilled, without assuming liability for any resulting cancellation or replacement accommodation.
37. Owners are fully responsible for cancellations initiated by them.
a) Owners may provide Travelers with equivalent or alternative accommodation where, due to force majeure or exceptional circumstances, they are unable to fulfil the reservation.
b) Travelers are under no obligation to accept any alternative accommodation proposed by the Owner.
c) Warmrental reserves the right to charge any applicable processing fees and relocation costs to the Owner.
38. In the event of cancellation by the Traveler, the following rules shall apply:
Short-Term Bookings (less than 28 nights):
a) The full reservation amount is charged at the time of booking.
b) If the reservation is cancelled more than five (5) weeks before the scheduled check-in date, the Traveler shall be entitled to a 100% refund of the amount paid.
c) If the reservation is cancelled between five (5) weeks and one (1) week before the scheduled check-in date, the Traveler shall be entitled to an 80% refund of the amount paid. The remaining 20% of the total reservation amount shall be retained as a cancellation fee.
d) If the reservation is cancelled less than one (1) week before the scheduled check-in date, no refund shall be due.
e) If the Traveler cancels the reservation after check-in, no refund shall be granted.
f) Exceptions may apply in cases of force majeure or where required by applicable law.
Mid-Term Bookings (28 nights or more):
The cancellation conditions applicable to Mid-Term Bookings remain unchanged.
a) Once the reservation has been confirmed, the initial payment corresponding to one month's rent is non-refundable.
b) If the Traveler cancels after check-in, the Owner may activate the Security Deposit as a contractual penalty where permitted under the booking conditions.
c) Exceptions may apply in cases of force majeure or where required by applicable law.
39. It is the Owners' responsibility to issue an invoice for the total accommodation amount they receive. Warmrental will issue the Traveler with an invoice for any processing fees charged directly by Warmrental.
40. Owners reserve the right to charge any on-site consumption costs (such as electricity, water or heating), provided these have been previously advertised or agreed with the Traveler. Such costs shall not be included when calculating Warmrental fees. The same applies to Security Deposits.
41. Travelers and Owners are not allowed to establish direct agreements for the purpose of avoiding Warmrental processing fees. In the event of reservation extensions, both Owners and Travelers shall notify Warmrental so that the corresponding processing fees may be applied.
42. Where reservations are made through third-party booking platforms, the payment and cancellation policies of those platforms shall apply whenever mandatory.
Reservations processed directly through Warmrental shall be governed by the payment and cancellation conditions described in these Terms and Conditions.
Payments received from third-party platforms shall be transferred to the Owner according to the payment schedule established with the respective platform. Warmrental shall not be liable for any delay or failure by third-party platforms to remit payment to the Owner.
Review System
43. Warmrental.com has a system to collect reviews from direct bookings and third-party platforms. Reviews are intended to reflect the actual experience of Travelers and are not reviewed or modified by Warmrental.
44. Travelers shall not infringe third-party rights when writing reviews and shall not publish defamatory, abusive or unlawful content. Warmrental reserves the right to intervene where reviews breach these Terms and Conditions.
User Terms
45. Warmrental has the right to permanently suspend any User who misuses the platform, breaches these Terms and Conditions, violates applicable laws, damages any Rental property or fails to fulfil contractual obligations.
46. The agreement between Warmrental and the Users is concluded for an indefinite period and may be terminated by:
a) Any requirement of law, court order or competent authority.
b) Warmrental discontinuing its business activities or the Warmrental.com platform.
c) Insolvency proceedings being initiated.
d) A request by the User with thirty (30) days' prior notice.
e) Any breach of these Terms and Conditions by the User.
47. Any Rental agreements concluded before termination of this agreement shall remain valid and binding upon the respective Users. Termination shall apply only to future bookings.
48. Warmrental reserves the right to make the final determination regarding disputes between Travelers and Owners.
49. As Warmrental does not participate as a contracting party in accommodation agreements between Owners and Travelers, Warmrental accepts no liability arising from such agreements.
50. Warmrental is entitled to assign or transfer all of its rights and obligations to third parties.
51. These Terms and Conditions shall be governed exclusively by the laws of Hong Kong and any disputes shall be subject to the jurisdiction of the competent courts of Hong Kong.
52. Warmrental Limited is incorporated in Hong Kong with its registered office at: 2003, 20/F, Tower 5, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. Warmrental Limited – Portugal Branch processes bank transfer payments where requested, while PayPal or other authorised payment service providers process online and credit card transactions.