General Cancelation Policy
What is the General Cancellation Policy?
All bookings are confirmed once the guest receives the Booking Confirmation email and the required payment has been successfully processed.
Short-Term Stays (less than 28 nights)
100% of the reservation amount is charged at the time of booking.
Cancellation terms are as follows:
More than 5 weeks before check-in: 100% refund of the amount paid.
Between 5 weeks and 1 week before check-in: 80% refund of the amount paid. A cancellation fee equal to 20% of the total reservation amount will apply.
Less than 1 week before check-in: No refund will be issued.
If you decide to cancel your reservation after check-in, no refund will be granted.
Mid-Term Stays (28 nights or more)
For reservations of 28 nights or more:
The initial payment corresponds to the first month's rent.
Once the reservation is confirmed, the initial payment is non-refundable.
If the reservation is cancelled after check-in, no refund will be issued. The property owner may also retain the security deposit as a contractual penalty, where permitted under the booking terms.
There may be exceptions to this policy in situations involving official government restrictions or a declared State of Emergency affecting the destination.
How do I cancel my booking?
To cancel your booking, please contact WarmRental by email and follow the cancellation instructions provided by our team.
A cancellation is only considered effective once you receive written confirmation from WarmRental that your reservation has been cancelled.
Where a refund is applicable, it will be processed using the original payment method whenever possible. If this is not available, the refund may be made via PayPal.
Any payment processing fees charged by the payment provider are the responsibility of the guest and will be deducted from the refunded amount where applicable.
What happens if the Owner cancels my booking?
If the Owner is forced to cancel the reservation due to force majeure, every effort will be made to provide equivalent or superior accommodation for the same dates.
If no suitable alternative accommodation can be arranged, WarmRental will issue a full refund of all amounts paid. Any payment processing costs related to the refund will be borne by WarmRental.
Should the guest believe they are entitled to any additional compensation or damages, such claims must be addressed directly to the property owner, who remains responsible under the applicable Terms and Conditions.
Can I cancel my booking after check-in?
Yes. However, cancellations made after check-in are not eligible for any refund.
If you experience any issue with your accommodation, we strongly recommend contacting the WarmRental Support Team immediately before deciding to leave the property. We will do our best to assist in resolving the situation.
Can I cancel a reservation paid with a voucher?
Yes. However, bookings made using a voucher are non-refundable.
If you cancel a reservation paid with a voucher, 100% of the voucher value will be forfeited and cannot be reused for another reservation.